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Returns & Refunds

Overview

At Splashsuits, we want your little adventurers to love playing outdoors, rain or shine! If something isn't right with your order, we are here to help. Our Refund and Return Policy complies fully with Australian Consumer Law (ACL).

Change of Mind & Size Exchanges

We understand that getting the right fit for growing toddlers can sometimes be tricky!

  • Return Window: You may return unworn items in their original condition within 14 days of delivery for a size exchange or store credit.

  • Condition Requirements: Items must be unwashed, unworn, free of dirt/odors, and have all original tags and packaging intact.

  • Return Shipping: Customers are responsible for return shipping postage costs for change-of-mind returns or size exchanges. We recommend using a trackable shipping service (such as Australia Post), as Splashsuits cannot be held responsible for lost return parcels.

Clearance & Promotional Items

Items purchased on clearance or special character promotions (e.g., Fairy range clearance items) are eligible for size exchange or store credit only, unless faulty.

Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

If you receive an item that is damaged, defective, or incorrect:

  1. Contact us immediately using the contact form with your order number and clear photos of the fault.

  2. If verified as faulty, we will provide a pre-paid return shipping label and issue a full refund, repair, or replacement at no additional cost to you.

How to Initiate a Return

  1. Contact us here with your order number and reason for return.

  2. Wait for our team to issue a Return Authorization and return address instructions.

  3. Pack the suit securely (in its original satchel or mailing container) and send it back to us.

  4. Once received and inspected, we will process your exchange or store credit within 3–5 business days.